The latest report by Al Jazeera comes two days after the Reserve Bank of India ordered the Bank of Baroda to stop onboarding new customers onto its mobile banking application, bob World.

The nationwide audit reports of the Bank also show that around 422,000 accounts registered in the mobile app were registered by the bank staff using wrong information. One agent has stolen more than 390,000 rupees. Six customers have lost upwards of 110,000 rupees each, whereas one lost almost 177,000 rupees. And some of them did steal 2.2 million rupees ($27,000) from 362 customers, internal audit reports and records of the bank have revealed,” the report said. “India’s Bank of Baroda made it simple and easy for its agents to steal money from the accounts of its customers.

A whopping 4.2 lakh accounts, belonging to 7,000 branches, were suspected to have been wrongfully registered on the bank’s mobile banking application, the report said. In an update, Al Jazeera said the bank has completed the internal audit, and that the exercise has found hundreds of instances of bank agents stealing from the customers through wrongly linked phone numbers. The report had warned that the practice, which was widespread in the bank, would allow employees and bank associates to withdraw money from customer accounts by using mobile banking. The audit was ordered three months ago by the Reserve Bank of India after the two media organizations reported that bank employees were taking advantage of lax safeguards in the bank’s IT infrastructure to connect customer accounts to their own phone numbers.

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